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Unknown credit card charge on basic free account

Unknown credit card charge on basic free account

Danabccrrfoxvalley
Explorer | Level 4
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I received a charge on our credit card for $81 and all it says on the description is "DropBoxIncCodCordspro San Francisco CA". I have a free basic account. I would like to know where this is coming from and why we were charged when I have a basic account. 

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
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Thanks for the update and I hope you had a great weekend!

Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely?

Let me know!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

32 Replies 32

Hannah
Dropbox Staff
Go to solution
Hey @Danabccrrfoxvalley, welcome aboard our Community!

If you were charged for a Dropbox subscription, while having a free Basic account, it usually means that you are paying for a different account. 

You can try our lookup tool, to search for the payment and see which account it's for. 

Let me know if you have more questions!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Danabccrrfoxvalley
Explorer | Level 4
Go to solution

There is no transaction ID to look up, so I'm not sure where to go from here. I believe this is a fraudulent charge. 

Hannah
Dropbox Staff
Go to solution
Thanks for the update and I hope you had a great weekend!

Can I reach out to you via email on the address you have here on the Community, so we can look at this more closely?

Let me know!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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beat lakeside
Explorer | Level 3
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I was charged $119.88 on my personal credit card for Dropbox Plus, which I did not sign up for. Please refund asap. Thank you.

Danabccrrfoxvalley
Explorer | Level 4
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Yes please!

beat lakeside
Explorer | Level 3
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There is a transaction ID MVG6T4QTYC74. Please advise.

Hannah
Dropbox Staff
Go to solution
OK, @Danabccrrfoxvalley, I just reached out to you, so make sure to check your email!

Also, @beat lakeside, would you like me to reach out to you via email as well, so we can look into this?

Let me know.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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beat lakeside
Explorer | Level 3
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Hi Hannah

 

Please contact me to resolve this issue.

 

Thank you!

Elizabeth Nyland

Hannah
Dropbox Staff
Go to solution
Sure thing @beat lakeside, make sure to check your email!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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