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Unknown credit card charge on basic free account

Unknown credit card charge on basic free account

Danabccrrfoxvalley
Explorer | Level 4
Go to solution

I received a charge on our credit card for $81 and all it says on the description is "DropBoxIncCodCordspro San Francisco CA". I have a free basic account. I would like to know where this is coming from and why we were charged when I have a basic account. 

32 Replies 32

Hannah
Dropbox Staff
Go to solution

Hey @kb-23, thanks for reaching out to us and sorry to see you're having trouble with this.

 

Is this a credit card charge or an iTunes/Google Play one?

 

If it's a credit card charge, you should be able to look it up and locate the account in question, in order to cancel the subscription.

 

Let me know how it goes and if you have any issues, we can always help you on our end.

 

Thanks.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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kb-23
New member | Level 2
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I have the correct account.  When I click on settings, it doesn't give me "Plan" as an option and it just says basic.  And nothing to click on.  Thank you!

Megan
Dropbox Staff
Go to solution

Hi @kb-23, since it says Basic, that means this account that you're looking at is a free one. 

 

Is it possible that the charge is linked to a different account? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Nick O
Explorer | Level 3
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I'm being charged €19.99 a month for Dropbox even though I only have a Basic Account, and I can't get help!

My transaction id is TEN digits long, not twelve, so that prompt does not help me. I can't get anywhere because I'm stuck talking to bots and going in circles. Please can somebody help me?

I have two Dropbox accounts that I'm aware of. Both are Basic. I would be happy to completely delete them.

 

I cannot contact support directly because I'm on a Basic plan.

Thank you for your help,

Nick.

Hannah
Dropbox Staff
Go to solution

Hey @Nick O, thanks for joining our Community.

 

I'll be happy to look into this for you; can I send you an email to the address linked to your Community profile here?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Nick O
Explorer | Level 3
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Hi Hannah, yes absolutely do, please, thank you.

Nancy
Dropbox Staff
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Hey @Nick O! I just logged a ticket for you. 

 

When you get the chance, please reply back to me, and we’ll have a closer look.

 

Cheers.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Nick O
Explorer | Level 3
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Hi,

 

You asked me to reply to you so this is me doing that.

 

I'm not sure what else I'm supposed to be doing, but I guess you'll help me?

 

Thank you,

Nick

Mark
Super User II
Go to solution

@Nick O 

 

You need to reply to the open ticket via email


 


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Dissatisfied95
New member | Level 2
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Anyone else have this problem.  I see on my statement that Dropbox just automatically charges me a full year subscription twice in a row when I am running on less than 2 GB with the FREE subscription status.  Then funny enough one of the charges was refunded.  What about the other one Dropbox??  Are we just paying for FREE accounts without our knowledge here.  Think maybe this company is trying to pull a fast one and pull in some quick money so they can cook the books.

 

DROPBOX - PLEASE REFUND MY ACCOUNT IMMEDIATELY!  and next time ask me before charging my card for nothing.

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    Mark Super User II
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    peytonHawaii New member | Level 2
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    Hannah Dropbox Staff
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    Dissatisfied95 New member | Level 2
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