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Unknown credit card charge on basic free account

Unknown credit card charge on basic free account

Danabccrrfoxvalley
Explorer | Level 4
Go to solution

I received a charge on our credit card for $81 and all it says on the description is "DropBoxIncCodCordspro San Francisco CA". I have a free basic account. I would like to know where this is coming from and why we were charged when I have a basic account. 

32 Replies 32

Hannah
Dropbox Staff
Go to solution

Hey @Dissatisfied95, sorry to see you're having trouble.

 

It sounds like you might be getting charged for a different account.

 

Is it a credit card charge? If so, you can find out the email of the account using this page.

 

Is it an account you can access and cancel?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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peytonHawaii
New member | Level 2
There is a $125.27 charge to my credit card from 185 Berry Street in San Fran. Checking to see if this is annual charge. Credit card company has flagged it

Mark
Super User II

@peytonHawaii wrote:
There is a $125.27 charge to my credit card from 185 Berry Street in San Fran. Checking to see if this is annual charge. Credit card company has flagged it

That looks like an annual Plus account charge


 


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Top contributors to this post

  • User avatar
    Mark Super User II
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    peytonHawaii New member | Level 2
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    Hannah Dropbox Staff
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    Dissatisfied95 New member | Level 2
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