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Unwanted trial

Keith Rawlings
Explorer | Level 3
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Hi all,

 

I have unwittingly signed up for a Business Advanced Trial.  Iam now told that the trial expires in 1 week

 

All I wanted was a free account, I only have about 640MB stored. How do I change my account to free?

 

 

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
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Hi @Keith Rawlings, absolutely not.

 

As mentioned earlier, you should be able to still share the content either via a shared folder, or shared link.

 

If you need anything else, don't hesitate to let me know!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

7 Replies 7

Walter
Dropbox Staff
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Hey @Keith Rawlings, thanks for posting on our Community and happy Monday!
 

You should be able to cancel your trial as outlined here

 

Let me know if you have any other questions!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Keith Rawlings
Explorer | Level 3
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Hi Walter,

 

Steps 6&7 of that process (disbanding team) suggest to me I will be left with no team on my free account.

 

Can you allay my fears?

 

Keith

Walter
Dropbox Staff
Go to solution

Yes, that is correct, Keith. Upon downgrading your account, you'll need to disband the team since free teams are no longer supported. 

 

Once you're done with that, you’ll return to the type of account you had before you signed up for the free trial.

 

I hope this helps! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Keith Rawlings
Explorer | Level 3
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Eh?

 

So with a free account you are unable to share anything??

 

Keith

Megan
Dropbox Staff
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Are you referring to share folders, or links @Keith Rawlings

 

If so, you should be able to share content, even when using a Basic account. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Keith Rawlings
Explorer | Level 3
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I would need to be able to share folders, definitely. The ability to create links whilst useful would not be essential.

 

I seem to remember a few years ago being able to generate links on my old win 10 desktop with a free account. Has this ability been removed?

Megan
Dropbox Staff
Go to solution

Hi @Keith Rawlings, absolutely not.

 

As mentioned earlier, you should be able to still share the content either via a shared folder, or shared link.

 

If you need anything else, don't hesitate to let me know!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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