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Update billing information

Update billing information

Explorer | Level 3


I have been trying to update my billing information and everything goes smoothly until I get to this part "change dropbox plan" which I do not want to do! I just want to continue with my plan. But the page does not allow me to continue and finish.......? What can I do?

Is my billing information maybe finished or do I need to finish this step?


1 Reply 1

Re: Update billing information

Dropbox Staff

Welcome to the forum, @Halla15!


Can you send me a screenshot of the message you see? I’d like to have a visual. 


Just make sure that none of your payment details are showing.


Also, can you clarify which steps are you following exactly before receiving this message?


Keep me posted.

Community Moderator @ Dropbox

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