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Upgrade account and paid but nothing happend

Upgrade account and paid but nothing happend

AngelaS238
Explorer | Level 3

I upgraded My account last week. I paid for one year but I didn’t received a confirmation mail. And the account hasn’t been upgraded. Van someone help?

25 Replies 25

Rainman32163
Explorer | Level 3

I clicked on the upgrade button on the app.  I was cheated on my credit card by iTunes. 

Rainman32163
Explorer | Level 3

I made the upgrade on the app own my iPad. It shows as a iTunes payment on my credit card. 

Nonnsama
Explorer | Level 3
Hi
I am getting similar issues to others. In that I have a paid subscription that gets charged but does not upgrade comes up with the standard 2gb. Go to upgrade says I already have one. Go to restore purchases and it again fails
Unable to restore NSURLErrorDomain error409.
Thanks

Nonnsama
Explorer | Level 3
I’ve deleted the account and the app and reinstalled. Removed from subscriptions in Apple and reinstalled. Nothing works. Very frustrating.

Hannah
Dropbox Staff

Thanks for the update, @Rainman32163!

 

Can you please open your Dropbox app, tap on 'Account', then on the gear icon and then on 'restore purchases', to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Rainman32163
Explorer | Level 3

I tried your suggestion and got a response “unable to restore purchases.  Operation could not be completed”

Rainman32163
Explorer | Level 3

Any other ideas on what to try to get what I paid for?

Walter
Dropbox Staff

Hey @Rainman32163 & @Nonnsama - sorry to hear this persists after restoring your purchases

 

Would it be OK if we reached out via email to have a further look internally at this point? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Rainman32163
Explorer | Level 3

@Walter Yes, thank you.  Please use [removed per the Community's Guidelines] Ray

Rainman32163
Explorer | Level 3

Your last message was not readable for some reason.  I prefer not to have to use a different app as all my colleagues use Dropbox.  But it is very frustrating that I paid actually twice one for $11.99 and and again for $19.99 and am not able to use the app.  Is there anyone who can help me?  Ray

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    Rainman32163 Explorer | Level 3
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    Nonnsama Explorer | Level 3
What do Dropbox user levels mean?