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Upgrade account and paid but nothing happend

Upgrade account and paid but nothing happend

AngelaS238
Explorer | Level 3

I upgraded My account last week. I paid for one year but I didn’t received a confirmation mail. And the account hasn’t been upgraded. Van someone help?

25 Replies 25

Hannah
Dropbox Staff

Hey @Rainman32163, I just sent you an email to the address associated with the Dropbox account you're contacting us from, so make sure to get back to me when you get a chance!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Rainman32163
Explorer | Level 3

I sent a reply to the email.  Ray

Rainman32163
Explorer | Level 3

Several days ago I paid for additional space, my credit card was charged but I cannot access the additional space.  I upgraded even more, charged again and still cannot access what I paid for.  I am not sure what to do at this point.  Very frustrating. Can anyone offer any suggestions?

Nonnsama
Explorer | Level 3

Thanks that would be great. 
[email address removed per the Dropbox Community Guidelines]

Rainman32163
Explorer | Level 3

I paid for additional storage and I keep getting no space left messages.  At this time nobody seems to be able to offer any suggestions to get this corrected.  Is Dropbox just not a useful tool?  Would it work to delete my Dropbox and start over with a completely new account?

Rainman32163
Explorer | Level 3

So, I have asked for advice here but nobody seems to be able to help me, even though I have had a few suggestions which I really appreciate.  So, I deleted my Dropbox and tried to create a new one with a different email address and I still get the same error messages saying they are unable to upgrade my storage, although they take my money EVERY TIME.  This is super frustrating.  Is there any kind of help desk or can anyone suggest a competitor to Dropbox which actually works?

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    Rainman32163 Explorer | Level 3
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    Nonnsama Explorer | Level 3
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