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Upgrade error, it says I'm already upgraded

Upgrade error, it says I'm already upgraded

Nicole bowlan
Explorer | Level 3

I just got Dropbox and was trying to upgrade to Dropbox plus, I did everything for an upgrade but it still says Dropbox basic and when I click upgrade details it says “I’m already subscribed” and then I click okay and a box pops up that says “Upgrade Failed” but it already billed me and is on my subscriptions?

3 Replies 3

Jay
Dropbox Staff
Hi @Nicole bowlan, thanks for bringing this to our attention.

Did you originally upgrade via the Dropbox site directly, or via the mobile app?

According to your card statement, do you see any charges from Dropbox, iTunes or Google Play?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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LordStove23
New member | Level 2
I have been charged as well but upgrade say failed! Charged 12.98 out of my bank account but still can’t upgrade it. I’m not sure if it’s because I have a lot of photos ready to be sync or what please help!

Jay
Dropbox Staff

Hi @LordStove23, could you let me know the answers to the same questions I left for @Nicole bowlan, in order to help out further?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropbox Staff
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    LordStove23 New member | Level 2
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