Upgrade failed

[Shell580]

When I try to download a file I keep getting a message of
Upgrade error. An unknown error occurred . Please contact Dropbox support . I have been charged the monthly subscription & haven’t used any storage space yet

[Walter]

Hi there @Shell580, sorry to hear you're having issues with this.

Could you clarify if you upgraded your account via the website directly or if it was through the app store on a mobile device?

If you could also send us a screenshot of the exact error you're getting, I'd appreciate it.

Thanks!

[Shell580]

Hi Walter & thanks for your reply.
Through the app on my phone.

What is the best email address to send screenshot?

[Walter]

Was it an Android or an IOS device @Shell580 ?

You can attach a screenshot in your response through the camera icon (insert photo option) in your reply box. 

[Shell580]

iPhone

I don’t have that option while in reply mode to this forum 🙈

[Walter]

Thanks for clarifying that for me @Shell580 

Could you try restoring your purchases as outlined here and let me know how it goes? 

[Shell580]

Followed your instructions & received:

Unable to Restore purchases.
The operation couldn’t be completed.
(NSURErrorDomain error 409.)

[Hannah]

Thanks for letting us know, @Shell580.

Can we send you an email, so we can look into this internally?

[Shell580]

Yes please, s[removed per the Community's Guidelines]

[Walter]

Thanks for the cooperation @Shell580  - I've just followed up via email so please have a look at your inbox and we'll  take it from there.

Cheers!