Upgrade not upgraded

Gorms66 · ‎07-08-2022

Hi. I have just upgraded my account and paid £95....the uogrwde hasn't happened but money has been taken. I have no idea who to contact or send the billing confirmation to, can anyone help please?

Walter · ‎07-08-2022

Hey @Gorms66, sorry to hear about this.

Can you clarify if you upgraded your account through our website directly or via the app store on a mobile phone perhaps?

What is reported in your account's plan tab at the moment?

Keep us posted!

Walter
Community Moderator @ Dropbox
dropbox.com/support

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Gorms66 · ‎07-11-2022

Hi Walter
Thankyou for replying. I did it via PayPal and my Google account. However, I managed to get a refund from Google and then managed to do it directly though the site. I sent a message on twitter to Dropbox and it got sorted fairly quickly after that
Many thanks
Lisa

Megan · ‎07-11-2022

Happy to hear everything is back on track @Gorms66!

If you need us, let us know.

Megan
Community Moderator @ Dropbox
dropbox.com/support

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