Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I just paid to upgrade my account but the payment got linked to an old email that is not working and I can no longer access!
I cant access support because it is showing like I have a free account.
Can someone please help?
Hey @opauline697, sorry to hear about this.
In this case, I'd suggest that you reached out to our support team directly for further assistance.
To do so, make sure to use an incognito window without signing into any Dropbox account and fill in this form with all the relevant details.
Once you do this and get a ticket ID from our system, you can share it with us here so that we can look it up too, if needed.
I hope you get this sorted as quickly as possible.
WalterCommunity Moderator @ Dropboxdropbox.com/support
Did this post help you? If so, give it a Like below to let us know. Need help with something else? Ask me a question! Find Tips & Tricks Discover more ways to use Dropbox here! Interested in Community Groups? Click here to join
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!