cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you new to Dropbox? Our Newcomers group is the perfect place to learn the basics, find out more here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Upgrade payment linked to non working email

Upgrade payment linked to non working email

opauline697
New member | Level 2

I just paid to upgrade my account but the payment got linked to an old email that is not working and I can no longer access!

I cant access support because it is showing like I have a free account.

Can someone please help?

 

 

1 Reply 1

Walter
Dropbox Staff

Hey @opauline697, sorry to hear about this.

 

In this case, I'd suggest that you reached out to our support team directly for further assistance.

 

To do so, make sure to use an incognito window without signing into any Dropbox account and fill in this form with all the relevant details. 

 

Once you do this and get a ticket ID from our system, you can share it with us here so that we can look it up too, if needed.

 

I hope you get this sorted as quickly as possible.  


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?