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Mitchvdd's avatar
Mitchvdd
New member | Level 2
2 years ago
Solved

Upgraded my account to 2000GB via Ideal not working

A few days ago I decided to upgrade my account to 2000GB and followed the steps provided to me. I used Ideal as payment method and the money was eventually removed from my bank, but my account remain...
Payments
  • David Hurdle's avatar
    David Hurdle
    1 year ago

    Hi Nancy, Further to the above discussion would just like to add that the propblem got solved for me because dropbox refunded my payment. I will now take out a subscription using a credit card.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

David Hurdle's avatar
David Hurdle
New member | Level 2
1 year ago

I have the same problem. Unfortunately, the option "other" does not seem to exist any more.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey David Hurdle. From what I can see in our system, you’ve successfully submitted a ticket with our support team, so they’ll be looking into your request. I’ve also left them a note, so that they know you’ve reached out to us here.

    • David Hurdle's avatar
      David Hurdle
      New member | Level 2
      1 year ago

      THanks Nancy!

    • David Hurdle's avatar
      David Hurdle
      New member | Level 2
      1 year ago

      Hi Nancy, Further to the above discussion would just like to add that the propblem got solved for me because dropbox refunded my payment. I will now take out a subscription using a credit card.

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