cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn more about Dropbox Replay? We’ve just launched a brand new group, find out how to join here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Upgraded to 3TB plan but not being reflected in my account

Upgraded to 3TB plan but not being reflected in my account

Busterbill
Explorer | Level 3
Go to solution

Hi,

 

I upgraded to a 3TB plan from a 2TB plan via Apple subscription, but change hasn't been reflected in my DB account.

Apple is saying it's a DB issue, DB is saying it's an Apple issue. My CC has been debited.

 

What do I do, who do I contact to get this rectified?

 

MTIA

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @Busterbill, since this type of transaction would only appear via an upgrade on an iOS Dropbox mobile app, could you try restoring purchases in that app using these steps?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

5 Replies 5

Walter
Dropbox Staff
Go to solution

Hi there @Busterbill, sorry to hear you're having issues with this.

 

Can you please clarify if you upgraded your account via our website or via the app store on a mobile device of yours?

 

Have you maybe received an invoice or a receipt for your upgrade in your email's inbox?

 

Let us know what you find and we'll take it from there.


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Busterbill
Explorer | Level 3
Go to solution

Hi Walter, 

 

Thanks for your response.

 

I can't remember precisely what device it was I used, but I think it was on my iMac using "Manage Subscriptions" on System Preferences. It was definitely not on the Dropbox website. I received several emails from Apple; a refund of the balance of the previous 2TB plan (which had just been paid), a receipt for several subscription renewals, which included the new Dropbox plan, and a subscription confirmation for the new Dropbox planYour Subscription Confirmation.jpg.

 

I hope this helps.

 

Jay
Dropbox Staff
Go to solution

Hi @Busterbill, since this type of transaction would only appear via an upgrade on an iOS Dropbox mobile app, could you try restoring purchases in that app using these steps?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Busterbill
Explorer | Level 3
Go to solution

Hi Jay,

 

That has done the trick!

Many thanks.

Jay
Dropbox Staff
Go to solution

Glad to have helped out, enjoy your weekend!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?