Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I upgraded to a 3TB plan from a 2TB plan via Apple subscription, but change hasn't been reflected in my DB account.
Apple is saying it's a DB issue, DB is saying it's an Apple issue. My CC has been debited.
What do I do, who do I contact to get this rectified?
Hi there @Busterbill, sorry to hear you're having issues with this.
Can you please clarify if you upgraded your account via our website or via the app store on a mobile device of yours?
Have you maybe received an invoice or a receipt for your upgrade in your email's inbox?
Let us know what you find and we'll take it from there.
Thanks for your response.
I can't remember precisely what device it was I used, but I think it was on my iMac using "Manage Subscriptions" on System Preferences. It was definitely not on the Dropbox website. I received several emails from Apple; a refund of the balance of the previous 2TB plan (which had just been paid), a receipt for several subscription renewals, which included the new Dropbox plan, and a subscription confirmation for the new Dropbox plan.
I hope this helps.
Glad to have helped out, enjoy your weekend!
For more info on available support options for your Dropbox plan, see this article.
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