Plans and Subscriptions
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I upgraded to Dropbox Professional this afternoon. Before I did so, I chatted with a sales rep who confirmed in writing that Professional offers live chat support.
When I click on Dropbox.com/support or Dropbox.com/support/chat, the only option I am given is e-mail, and it says that the expected response time is 72 hours.
When I click on settings>plan, it says that I am subscribed to Dropbox Professional and that I have 3TB of storage. I have logged in and out multiple times and restarted my computer.
I have seen that other Professional users have had similar issues. Can anyone help?
Thank you!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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My Plan tab shows "Professional." My storage increased from 2 TB to 3 TB. No, I've never been a member of a team account. I'm a sole proprietor.
I received an e-mail back from Dropbox support this morning and tried all of the things she suggested. Live chat is still not working.
What time zone are you in?
LiveChat disappears from the site when its closed or not available to you at that time.
Check at www.dropbox.com/account that your zone is right
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I'm U.S. Eastern. It's correct. I still don't see the chat. 😞
Hey @JohnsonHeidi, Sorry for jumping in, just wanted us to try something.
Can you visit the www.dropbox.com/team page, and click on Leave team?
Just in case you accidentally created a team in the past and you do not recall it.
It sounds like this could be holding you back from chatting with our support team.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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@MeganI tried clicking on "leave team" but nothing happened. It said "Leave team? You’ll lose access to all Grey Dog Group groups. Your account will be converted to a personal Dropbox."
On that page, I am listed as admin and then "Everyone at Grey Dog Group" is listed as a group. When I click on the group, it says
"This group was created automatically and includes invited members. To change who’s in the group, admins can add or remove members of Grey Dog Group" I am the only member of the group.
There are no "teams."
Teams are different from groups, right?
Thank you!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Live chat with Dropbox Support doesn't work for me either. I just click on the 'Chat Now' link but nothing ever happens.
Hi @jason999, how are you today?
Have you tried reaching out to our support from multiple browsers, or a specific one? I'd also suggest an incognito tab on your current browser, just to see how it behaves.
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!