Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi there @Bony911 - sorry to hear you're having issues with this.
Could you walk me through the exact steps you take to do this and/or send us a couple of screenshots so that we can make sure we're on the same page?
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Can you please clear your browser's cache or use another browser and let me know how it goes @Bony911?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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