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Re: Upgrading my account resorts to a gmail account even when Im logged into with a different email

Upgrading my account resorts to a gmail account even when Im logged into with a different email

Bony911
Helpful | Level 5
Upgrading my account goes to a gmail account even when Im logged into with a different email address
1 Accepted Solution

Accepted Solutions

Bony911
Helpful | Level 5
I was able to upgrade while in the account and not use the link to the 30 day free trial. Thanks

View solution in original post

4 Replies 4

Walter
Dropbox Staff

Hi there @Bony911 - sorry to hear you're having issues with this.

 

Could you walk me through the exact steps you take to do this and/or send us a couple of screenshots so that we can make sure we're on the same page?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Bony911
Helpful | Level 5
Logged onto my account with work email, try to download a file too big. Click on upgrade and allows me to put in visa# but ask for my password to a Gmail account not the account I'm logged in.

Walter
Dropbox Staff

Can you please clear your browser's cache or use another browser and let me know how it goes @Bony911?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Bony911
Helpful | Level 5
I was able to upgrade while in the account and not use the link to the 30 day free trial. Thanks
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