Urgent Assistance Needed: Unintentional Dropbox Charges for Invited Team Members

[Josiahmcmullin]

Hello,

I am a member of a team within my company but do not hold administrative privileges. Recently, I invited six new members to join our team on Dropbox, I was unaware that this action would result in additional charges for my company. As a result, Dropbox has billed my company for thousands of dollars today alone.

I am in urgent need of help to cancel these charges and the added accounts, but I am unsure of how to proceed without administrative access and our team member with admin access will be out for several days. Could anyone please provide guidance on how to resolve this situation without an admin's intervention? Your prompt assistance would be greatly appreciated.

[Megan]

Hi @Josiahmcmullin, let's jump right into this! 

Here's what you can do: one way would be indeed for the admin to contact our Support directly. 

Otherwise, you can contact our Support team, and provide them the billing info linked to the Dropbox charges, if you have access to that info. If you don't have access to it, you can ask the team's admin to provide it for you. 

Once you have all the billing info linked to the charges, you can contact Support, and ask them to proceed with a cancellation. 

I hope this clarifies! 

[Josiahmcmullin]

Hey Megan, 

Thank you for replying, unfortunately as stated in my original post the admin will not be available for several days. So my issue is that my company is being charged for something caused by someone who has no connection to the account information. Do you have a solution that is possible for me to complete? 

My issue again is: My company was charged for actions I committed without the understanding and knowledge that the company would be charged, and I have no power to access that account and would like to reverse my invites, cancel the accounts and find refunds as the owner of the account did not approve charges and will not be available for several days. I need a solution to this problem. Thanks for the time.

[Walter]

Hey @Josiahmcmullin, sorry to jump in here, but have you tried getting in touch with our support team about this?

If so, you can share your ticket ID with us so that we can look it up in our system.