Urgent, cant update my billing information

[sarasvanberg]

Hi,

Im trying to update my credit card, but I get the following erro message when trying to do so:

"

You can’t update your billing information because Credit Card doesn’t support None currency."

[Walter]

Hey @BigAndyA, sorry to hear about this and thanks for the additional details there.

I assume that it's sorted now, but if you're still having issues, please let us know and we'll take it from there. 

[BigAndyA]

It is sorted because I selected Upgrade and entered the new credit card information.  It's all good.

[Peter1944]

I am just updating my credit card details as it runs out on the 22/11/2022

I have tried different browsers

Nothing is working

[Walter]

Sorry to hear this persists for you @Peter1944 

Could you please send us a screenshot of the exact error you're getting so that we can have a visual too?

Also, what plan are you on at the moment?

[Peter1944]

Sorry Walter

How do I do that ?

Get a screen shot??????

I have a snip image but cannot attach it

Can you give me an email address and I can send it to you

I don't know what my plan is

[Walter]

You should be able to attach a screenshot through the camera icon in your reply's box, Peter.

As for your current plan, you can find out by navigating to your plan tab. 

[Peter1944]

Hi Walter

I am 78 so not all that clever with IT issues

Please bear with me

It says I am on Dropbox Basic but I thought I paid $184.67 21/09/2021

[Peter1944]

I am quite happy to pay the Upgrade $184.67 if that will help

[Walter]

It seems that your account was downgraded to the Basic plan which comes for free, this is probably why you're unable to update your billing information, Peter. 

Did you get any emails from Dropbox informing you about your subscription's renewal or maybe a notification that Dropbox is unable to renew your subscription at some point in September or prior to that? 

[Peter1944]

Thank you Walter for your replies

I cannot remember getting any requests for renewal

There was some confusion of which  email had Drop box accounts

( again I am old and IT stuff scares me)

The email accounts I now use to log in is 

The other emails were

Should I try to upgrade using my outlook.com email

Thanks again for helping me

[Moderator Note: Personal information removed per the Community's Guidelines]