We changed our plan and we're now being billed double the amount

[Exceller]

Morning Family We recently (a few months) changed our Dropbox Account Package. Since then, we have been receiving billing notifications of double the amount of the actual money we're supposed to billed. Why is this happening? Is this a system error from their side? Which steps should I take to resolve this? PLEASE HELP...

[Hannah]

Hey @Exceller, thanks for joining us here on the Dropbox Community.

Can you please clarify if you're receiving one notification for double the amount, or are you receiving two notifications for the same amount?

Are these email notifications? If so, are they being sent to the same email address, or different ones?

Keep me posted and we'll go from there!

[Exceller]

Hi. It's 2 notifications for the same amount and account. We have two accounts so each account is getting billed twice i.e. getting a transaction notification twice for each account

[Megan]

Hi @Exceller, sorry to jump in here! 

Have you tried contacting our Support team by any chance? I'm mentioning this, since they would have some account-specific info on their end. 

[Exceller]

Hi Megan - no worries ;). I've been trying to do use the chat function for the past hour and a half but the chat box does not even want to pop up. I will try other modes of communication.

[Megan]

Hi @Exceller, you can always try using a different browser. 

If this doesn't work either, I'd be happy to send you an email on my end, so we can have a look into this.