cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Community
English
Announcements
Whether you want to work on being more organized, your productivity or you want to use AI to make your life easier, we’ve got something for you right here.

Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: We couldn't process your payment - how long before it will shut down my account?

Labels:

We couldn't process your payment - how long before it will shut down my account?

Maks Langerd
New member | Level 2
September

Hello there

I got information from dropbox: We couldn't process your payment. Update your billin
Sadly i am in situation where i missed payment because i had to spent rest of my money this month and forgot about dropbox payment.
After few days i will have money to pay for my dropbox account but i don't know how long dropbox will let me use their service after failed payment.
Also i am not sure about my files. Dropbox is also suggesting me to change my plan but i want everything like it was before with no change.

What should i do in this situation?

Labels:
  • 0 Likes
  • 1 Replies
  • 116 Views
0 Likes
1 Reply 1

Rich
Super User II
September
@Maks Langerd wrote:

After few days i will have money to pay for my dropbox account but i don't know how long dropbox will let me use their service after failed payment.

Dropbox will attempt to charge you again a few days later. If it's successful, nothing will change.

Need more support?