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We should be able to purchase again a specific grandfathered plan we were previously on.

We should be able to purchase again a specific grandfathered plan we were previously on.

kay_dee
New member | Level 2

I was on a Dropbox plan which gave me an extra 13 TB of data with the Grandfathered plan, Now I had to renew the plan as it was canceled due to payment failure.  Now there is no option to get the data back, when I re-subscribe any plan on dropbox it does not give me any option to get those Grandfathered plans back. Please help

2 Replies 2

Mark
Super User II

Unfortunately, it's like most organisations - grandfathered rights are a privilege which is a benefit of payments not failing, etc. 

 

The only people who can help with this would be Dropbox sales/support online via www.dropbox.com/support or www.dropbox.com/business


 


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kay_dee
New member | Level 2

I always used to get notified when there was a payment failure in the payment. This time I did not get any update from Dropbox regarding payment failure. I got the final email that my dropbox business account was closed. This is not my fault so I should be able to get the data back.

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  • User avatar
    kay_dee New member | Level 2
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    Mark Super User II
What do Dropbox user levels mean?