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Re: What happens to existing files after the 30 days trial ends?

What happens to existing files after the 30 days trial ends?

Thrall
Explorer | Level 3

I know dropbox stops syncing after the 30 days trial ends, but what happens to the files I've uploaded during the trial? Can I still access them? And how long would they stay? (Sorry for my bad English)

1 Accepted Solution

Accepted Solutions

Re: What happens to existing files after the 30 days trial ends?

Jay
Dropboxer
Hi @Thrall, thanks for joining the Community!

When you downgrade after a trial, all that will happen to your account is the files will stop syncing, if you're overquota when you downgrade.

You'll still be able to access your account, however, any new additions or edits won't sync to the account. The files will remain indefinitely on the account, as Dropbox doesn't delete any files without user input. I would recommend that you login to your account at least once within 12 months to keep the entire account active.

You can delete files from your account to get underquota again, which will allow it to sync once more.

If you need any more details, feel free to message back!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

16 Replies 16

Re: What happens to existing files after the 30 days trial ends?

Jay
Dropboxer
Hi @Thrall, thanks for joining the Community!

When you downgrade after a trial, all that will happen to your account is the files will stop syncing, if you're overquota when you downgrade.

You'll still be able to access your account, however, any new additions or edits won't sync to the account. The files will remain indefinitely on the account, as Dropbox doesn't delete any files without user input. I would recommend that you login to your account at least once within 12 months to keep the entire account active.

You can delete files from your account to get underquota again, which will allow it to sync once more.

If you need any more details, feel free to message back!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
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Will my files be deleted after my 30 days free trial ends?

Adelaide22
New member | Level 2

Hi there, I've used Dropbox for a week and am wondering if my files will be deleted and I won't be able to access as well as download my files after my 30 days free trial ends. 

Will I receive an email or a notification about that? 

Just want to make sure to recover my all files if that happens. 

Thank you!

Re: Will my files be deleted after my 30 days free trial ends?

Mark
Super User II

Unless you actively cancel the trial you will automatically be upgraded and charged. 

 

If you do cancel then the account will revert back to a free one and you'll possibly be over quota. Syncing will stop but data safe. However, note that T&Cs do state they can delete data if needed to reduce your quota


 


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account

IronBear21
Explorer | Level 3

when you get the free 14 day upgraded account what happens if you use the space but then dont pay to keep the upgrade what happens to all your files?

Re: account

Mark
Super User II

They stay in your account but you cannot add or edit them. Dropbox, currently, does not delete them however the T&C's do state they can do so if they wish. 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: account

IronBear21
Explorer | Level 3
Thank you very much I appreciate it

Re: What happens to existing files after the 30 days trial ends?

loren24
Explorer | Level 4
i have the professional 3tb trial im planning to cancel maybe a day or 2 days before trial ends to not get billed. what will happen to my data? i get that i cant load stuff anymore but can i download them to my laptop? ive read i cant upload but can i download all of it

Re: What happens to existing files after the 30 days trial ends?

Jay
Dropboxer

Hi @loren24, the data will remain on your account, all that would happen is that new files or edits to files won't sync.

 

However, the files could still be downloaded to your machine even when the account is overquota.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Re: What happens to existing files after the 30 days trial ends?

loren24
Explorer | Level 4
new question, before i cancel my trial can i switch plans instead? im on profesional 3tb trial

i want to get the monthly 11.99 2tb instead when i click buy now it says youre already on profesional plan
Need more support?