Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello, I requested a refund 7 days ago. I was told that the refund would be made to my account within 3-5 business days. No refund was given. I contacted my bank and they said drobbox has not requested a refund yet. please come back to me. Goodnight
Hello Walter, I contacted the Drobbox team but the refund has still not been issued.
Hi @sarisahinmustafa, thanks for bringing this to our attention.
Do you have the ticket ID from when you contacted the support team?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi jay, thank you this is my ticket no #22904719 8.11.202
Hey @sarisahinmustafa - sorry to jump in and thanks for the ticket number.
I was able to locate it in our system and I can see that the agent who handled your case has processed the refund normally.
This would usually take up to 5 business days to reach you, but if it hasn't yet, I'd suggest reaching out to your bank for further information or reply to the member of the team who handled your case through your ticket for further assistance, if needed.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hello Walter, thank you, it has been 5 business days, but I learned from my bank that drobbox has not initiated a transaction to return the money to my account. what do we need to do.
In that case, you can respond to your ticket with this information so that the team can look further into this for you @sarisahinmustafa
Let me know if you have any other questions.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hello Walter, I contacted the Drobbox team but the refund has still not been issued.
Hi @sarisahinmustafa, I was able to check your internal communication, and it seems that the refund has been indeed processed on our end.
Do you think it's too much trouble to contact your bank again, and let them know about that?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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