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When will the refund be made?

When will the refund be made?

sarisahinmustafa
Helpful | Level 6

Hello, I requested a refund 7 days ago. I was told that the refund would be made to my account within 3-5 business days. No refund was given. I contacted my bank and they said drobbox has not requested a refund yet. please come back to me. Goodnight

1 Accepted Solution

Accepted Solutions

sarisahinmustafa
Helpful | Level 6

Hello Walter, I contacted the Drobbox team but the refund has still not been issued.

 

View solution in original post

7 Replies 7

Jay
Dropbox Staff

Hi @sarisahinmustafa, thanks for bringing this to our attention.

 

Do you have the ticket ID from when you contacted the support team? 

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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sarisahinmustafa
Helpful | Level 6

Hi jay, thank you this is my ticket no #22904719 8.11.202

Walter
Dropbox Staff

Hey @sarisahinmustafa - sorry to jump in and thanks for the ticket number.

 

I was able to locate it  in our system and I can see that the agent who handled your case has processed the refund normally.

 

This would usually take up to 5 business days to reach you, but if it hasn't yet, I'd suggest reaching out to your bank for further information or reply to the member of the team who handled your case through your ticket for further assistance, if needed. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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sarisahinmustafa
Helpful | Level 6

Hello Walter, thank you, it has been 5 business days, but I learned from my bank that drobbox has not initiated a transaction to return the money to my account. what do we need to do.

Walter
Dropbox Staff

In that case, you can respond to your ticket with this information so that the team can look further into this for you @sarisahinmustafa 

 

Let me know if you have any other questions. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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sarisahinmustafa
Helpful | Level 6

Hello Walter, I contacted the Drobbox team but the refund has still not been issued.

 

Megan
Dropbox Staff

Hi @sarisahinmustafa, I was able to check your internal communication, and it seems that the refund has been indeed processed on our end. 

 

Do you think it's too much trouble to contact your bank again, and let them know about that? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    sarisahinmustafa Helpful | Level 6
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