Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
hello, i am a member to a family plan ([Removed as per Community Guidelines] is the family manager). This plan is normally paid with €19.99 every month. However, my account is debited with an additional amount €11.99 per month. What do i have to do to stop this amount being debited?
Hey @Jayson galicia, thanks for posting on our forum!
Have you looked up these charges via this page, by any chance? Are they both linked to the same Dropbox email address?
Are they for the same month, or amount? A screenshot, while hiding any transaction IDs would be helpful!
@Jayson galicia wrote:
However, this is still being charge twice from the same account regardless if its google or whoever. How can I get my money back?
You're being charged by Google, not Dropbox, therefore only Google can resolve this for you. Dropbox doesn't have access to payment details for subscriptions made through the mobile app stores.
For more info on available support options, see this article.
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