Why am I being charged twice for Dropbox?

[Savvas Theodorou]

hello, i am a member to a family plan ([Removed as per Community Guidelines] is the family manager). This plan is normally paid with €19.99 every month. However, my account is debited with an additional amount €11.99 per month. What do i have to do to stop this amount being debited?

[Jay]

Hi @Savvas Theodorou, thanks for bringing this to our attention.

If you're being charged twice, then it means you have another Dropbox account which isn't under this email address that's part of the Family plan. 

Have you tried locating that account using the card lookup tool?

Keep me updated with any progress!

[Jayson galicia]

I'm also being charged twice on the same account. One with debit and one on credit card.

[Nancy]

Hey @Jayson galicia, thanks for posting on our forum!

Have you looked up these charges via this page, by any chance? Are they both linked to the same Dropbox email address?

[Jayson galicia]

Yes, both of them are on the same email account.

[Jay]

Hi @Jayson galicia, do you see these payments on this page on your account? Do they both have invoices and receipts of payments?

Are they for the same month, or amount? A screenshot, while hiding any transaction IDs would be helpful!

[Jayson galicia]

@Jay See below screenshot. will I be able to reimburse with this double charges?

[Rich]

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@Jayson galicia wrote:

See below screenshot. will I be able to reimburse with this double charges?

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These appear to be charges from the Google Play store. Have you contacted Google yet?

[Jayson galicia]

@Rich no i did not contact google yet. However, this is still being charge twice from the same account regardless if its google or whoever. How can I get my money back?

[Rich]

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@Jayson galicia wrote:

However, this is still being charge twice from the same account regardless if its google or whoever. How can I get my money back?

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You're being charged by Google, not Dropbox, therefore only Google can resolve this for you. Dropbox doesn't have access to payment details for subscriptions made through the mobile app stores.