Why am I being offered a one year upgrade, if I already have a plan?

barryc43 · ‎01-18-2023

WHY am I being offered a one year upgrade to 2Tb storage for £7.99 when you have been ripping me off (and CONTINUE to do so) at a cost of £9.99 per month???

Megan · ‎01-18-2023

Hi @barryc43, let's jump right into this!

Is it possible that you have two Dropbox accounts, and you're prompted to upgrade on the one that's free?

Have you received an email, or did you get a notification through your account, asking you to upgrade?

Keep me posted!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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barryc43 · ‎01-19-2023

Hi Megan,

All I have done is to change my phone! The existing contract at £9.99 has been running for over a year! REALLY miffed about this

Jay · ‎01-19-2023

Hi @barryc43, what plan are you currently on according to this page on your account?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support

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Why am I being offered a one year upgrade, if I already have a plan?

Why am I being offered a one year upgrade, if I already have a plan?

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