Why did my Professional account get downgraded?

[Saruhan]

Hi,

I paid yearly Dropbox professional account and this is my second month with this plan. Why my account is downgraded to basic?

Please help urgently.

Saruhan

[Nancy]

Hello @Saruhan, and welcome to our forum.

Can you please go here, and send me a screenshot of your Dropbox account’s Plan tab? 

Also, do you remember whether you upgraded your account directly via the Dropbox website or the App Store/Play Store instead? 

Keep me updated!

[Saruhan]

I upgraded from the website with my [email removed as per Community Guidelines] account and that is my personal account and this mail was my professional dj account. Now my personal account is not connected with my professional dj account. 
(How can i send you picture? i couldn’t find.)

[Megan]

Hi @Saruhan, sorry to jump in here!

Is there any chance that you have two Dropbox accounts? Also, did you check your plan's page? What do you see there?