Plans and Subscriptions
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Don’t know who is supposed to look at this, but I canceled my subscription to Dropbox (I wasn’t using it; I don’t need it.) via the Apple app just like the website tells me to do. Since then, I have been getting harassing emails from the Dropbox billing mail bot telling me they can’t bill my credit card. No sh*t Sherlock … I canceled the subscription … and I did it before the renew process was to have begun. So why are you sending me emails, multiples even, each day when I have followed your process to unsubscribe, downgrade, and cancel billing? Now, I’ll be happy to pay Apple for the extra storage space if and when I need it.
yup same here, can't even delete my account due to this problem...
Hey all!
I wanted to thank you for your comments, and feedback and let you know that our Team is aware and working on improving this.
Thank you so much!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @JujuT, sorry for the delay, I was looking at this internally.
Do you still face the same issue on your end, with these emails?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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