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Why does Dropbox keep emailing me about billing after I've downgraded?

Why does Dropbox keep emailing me about billing after I've downgraded?

DanielAX
Helpful | Level 5

Don’t know who is supposed to look at this, but I canceled my subscription to Dropbox (I wasn’t using it; I don’t need it.) via the Apple app just like the website tells me to do. Since then, I have been getting harassing emails from the Dropbox billing mail bot telling me they can’t bill my credit card. No sh*t Sherlock … I canceled the subscription … and I did it before the renew process was to have begun. So why are you sending me emails, multiples even, each day when I have followed your process to unsubscribe, downgrade, and cancel billing? Now, I’ll be happy to pay Apple for the extra storage space if and when I need it.  

21 Replies 21

ReneeMcK
New member | Level 2
No. There is no place to unsubscribe from the email. Also, my Dropbox plan still shows as a Plus plan

plsdeletemyaccount
New member | Level 2

yup same here, can't even delete my account due to this problem...

Hyffjjnh
Helpful | Level 5
That’s absolute garbage. Both App Stores have web hooks that can sense these events. I know that because I’ve built them for several companies (both in the cloud and in mobile). In other words, the software isn’t doing its job. Perhaps that’s why only 2% of your accounts convert to paid service. Drop ox is a SaaS. Literally the entire value of the service is defined by whether the software is good or not. Dropbox is not.

Hyffjjnh
Helpful | Level 5
Hey look at that! 3 more emails just for making this post. I will never use this service again.

Hyffjjnh
Helpful | Level 5
You don’t know this about your own service?

Hyffjjnh
Helpful | Level 5
Seriously, this idea might push your conversion rate to 3%. That’s double your current!

Megan
Dropbox Staff

Hey all! 

 

I wanted to thank you for your comments, and feedback and let you know that our Team is aware and working on improving this. 

 

Thank you so much! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Hyffjjnh
Helpful | Level 5
Now our personal information has been stolen. What is it you guys do again? We’ve been down the list of things a cloud service is supposed to do and Dropbox has achieved literally none of them.

JujuT
Explorer | Level 4
Hi Jay,

I have the same issue and and cancelled it two months ago and still getting the email as below.


We recently downgraded your account to Dropbox Basic because we received notice from Apple that they were unable to process payment for your plan.

If you're currently using more than 2 GB of space, file syncing will stop. No files will be removed, but syncing will only resume when you bring your account under quota again.

To restore your additional Dropbox space and features, simply click on the button below to access our payment page, where you can resubmit your billing information and upgrade your plan.


Megan
Dropbox Staff

Hey @JujuT, sorry for the delay, I was looking at this internally. 

 

Do you still face the same issue on your end, with these emails? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Megan Dropbox Staff
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    ReneeMcK New member | Level 2
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    JujuT Explorer | Level 4
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    Hyffjjnh Helpful | Level 5
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