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Why does Dropbox keep emailing me about billing after I've downgraded?

Why does Dropbox keep emailing me about billing after I've downgraded?

DanielAX
Helpful | Level 5

Don’t know who is supposed to look at this, but I canceled my subscription to Dropbox (I wasn’t using it; I don’t need it.) via the Apple app just like the website tells me to do. Since then, I have been getting harassing emails from the Dropbox billing mail bot telling me they can’t bill my credit card. No sh*t Sherlock … I canceled the subscription … and I did it before the renew process was to have begun. So why are you sending me emails, multiples even, each day when I have followed your process to unsubscribe, downgrade, and cancel billing? Now, I’ll be happy to pay Apple for the extra storage space if and when I need it.  

21 Replies 21

ReneeMcK
New member | Level 2
Oh thanks!! :smiling_face_with_smiling_eyes: no it has been resolved. No more emails. Thank you Megan!

Megan
Dropbox Staff

No problem at all @ReneeMcK 

 

If you need anything else, just give us a shout!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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