Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Anyone get scammed by formswift? Evidently they are tied to Dropbox somehow. I now have a charge of 37.00 on my debit card When I call the number then they want my bank account number or my debit card. Never even asked my name, address, or phone number. Anyone else?
Hi @2bcruzn, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Notguilty, have you reached out to our support team through the steps that Jay described?
If so, please send us your ticket number, so we can take a look.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Sorry to hear about your experience, @tenderfoot.
Have you tried reaching out to our support team the way Jay described above?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi @tenderfoot, could you clarify exactly what you mean by the fact that it didn't work?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!