Withdrawal from my account without consent
On November 18th Dropbox charged me for a service I never subscribed to (1 year Extended Version History)! I have been a loyal Dropbox customer since 2016. I have sent 2 emails with no response, and when using the refund request service, the page does not work! I am very disappointed with your customer service, and especially with the impossibility of contacting you. I have lost confidence in your service where I host my data. I hope that someone will answer me quickly and refund me, otherwise I will not hesitate to contact my legal department.
You need to log a ticket via www.dropbox.com/support. As its an account issue I'm afraid nobody here can help - remember that replies are only processed Monday through Friday as well.
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Hey @Fulanolive, I hope you're doing well!
I just sent you an email, in order for us to have a closer look into this.
Cheers!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Megan Dropbox Staff
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Fulanolive New member | Level 2
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Mark Super User II
