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Won’t apply my upgrade to my account

Won’t apply my upgrade to my account

Jindy2021
New member | Level 2
‎10-01-2022 05:14 PM
I have upgraded my drop box. It’s says it’s an active subscription in iTunes and when I try to reapply it on the app it also says I’m already subscribed but then says it can’t upgrade the app contact support. Which is not possible aside from the chat thing but it keeps answering the wrong stuff and I can’t call till my upgrade is applied
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Re: Won’t apply my upgrade to my account

Walter
Dropbox Staff
‎10-02-2022 10:16 PM

Hey @Jindy2021, sorry to hear you're having issues with this.

 

Can you please try restoring your purchases and let me know how it goes?

 

Thanks a bunch!

 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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