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Wrongful credit card charge! Someone please help

Wrongful credit card charge! Someone please help

went86
New member | Level 2

I received a $119.88 fee on my card but I don't have any upgraded subscription on Dropbox, I tried all my my email accounts (including my past work emails) but there was no payment/bill activity. I also tried the card look up tool and It's not letting me to submit it. Can someone please help me to solve this and hopefully getting my refund. Thank you.

16 Replies 16

went8686
Explorer | Level 3
Hi Hannah, no I didn’t receive the number.

Walter
Dropbox Staff

Hey @went86, sorry to jump in here, but did you ensure that you were NOT logged into any Dropbox account when submitting the form and that you provided an email address that we can reach you at?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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went8686
Explorer | Level 3
No I didn’t sign in with any account and I remember I put down my email address when I submit the form. What would you suggest me to do next? Thank you

Hannah
Dropbox Staff

No worries, @went8686, can we send you an email to look into this?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Iam1992
New member | Level 2
Can you send me an email as well? I’m having similar issues. In fact, this has been happening for a while but I finally have the time and energy to pause to track down customer support for help. I recently finished graduate school and exams, hence why I’m more free.

I have two Dropbox Basic accounts (free accounts). For some unknown reason, I keep getting charged $21.79 every month since at least October 2022. What broke the camels back is that I was charged $21.79 twice in June and with this economy I really don’t have the extra money to just throw away. Please help me solve this problem because Dropbox has effectively left a bad taste in my mouth for its products. Thank you.

went8686
Explorer | Level 3

Yes that’d be great. Can you send it to this email please: [personal information removed per the Community's Guidelines]

Thank you!

Megan
Dropbox Staff

Hi @went86 & @Iam1992, happy Monday! 

 

I sent an email to both of you. Feel free to check your Community-linked email address, and I'll see you there.

 

Cheers! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    went8686 Explorer | Level 3
  • User avatar
    Iam1992 New member | Level 2
  • User avatar
    Hannah Dropbox Staff
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