Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I received a $119.88 fee on my card but I don't have any upgraded subscription on Dropbox, I tried all my my email accounts (including my past work emails) but there was no payment/bill activity. I also tried the card look up tool and It's not letting me to submit it. Can someone please help me to solve this and hopefully getting my refund. Thank you.
Hey @went86, sorry to jump in here, but did you ensure that you were NOT logged into any Dropbox account when submitting the form and that you provided an email address that we can reach you at?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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No worries, @went8686, can we send you an email to look into this?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Yes that’d be great. Can you send it to this email please: [personal information removed per the Community's Guidelines]
Thank you!
Hi @went86 & @Iam1992, happy Monday!
I sent an email to both of you. Feel free to check your Community-linked email address, and I'll see you there.
Cheers!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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