Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I am trying to subscribe to a plan, and I get this message instead of being able to sign up:
Your plan and billing information are managed externally
Cleared the cache...still get the message
Tried incagnio... message still the same
and tried in Google Chrome...same
I was also facing the same issue - https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-India-UPI-Payment-failed-and-unable-...
So did they have to fix something on their end for you to finally be able to upgrade?
I was able to fix this by Upgrading through the Dropbox iPhone App. I believe that the iTunes/Apple Store is what managed my account externally.
I am frustrated by facing this error while re-subscribing/upgrading my plan to dropbox plus. I tried all the options mentioned on community forum like trying to re-subscribe from different browser/incognito mode/by changing email address. Also, I couldn't find payment method in billing section to change it as per one of community answer. I did chat with support twice. Both of them couldn't help. I need to work on dropbox files urgently. Can someone from support look into this matter and help me to resolve this.
Hey @Shivam2, sorry to hear you're having issues with this.
Since you already contacted our support team, could you share your ticket ID so that we can look them up in our system?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey everyone.
Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.
If the issue persists, please let us know.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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I have cancelled my monthly subscription through Google Play (which I have had for years) in order to sign up for a yearly subscription through Dropbox.com. Dropbox now asks me to upgrade (since my Google Play subscription has ended) and when I try to do that, I only get an error message ("Your plan and billing information are managed externally."). There is nothing else I can do. I removed the Google Play subscription completely and tried logging in via a different browser/incognito mode (as one solution on here suggests). So far, nothing has worked. What is particularly frustrating is that I cannot contact Dropbox support because I am on a basic plan now. I have been a paying customer for years and I intend to remain one, but I cannot seem to get any help with this from Dropbox directly.
Hannah I need help with my Dropbox existing paid account urgently.
I contacted you three weeks ago about being unable renew my Dropbox subscription after trying to move the payment from Apple to Dropbox directly.
You said there was nothing you could do at this time and that I should allow the Apple subscription to expire and then renew my sub via Dropbox. I express concern in that chat that allowing my sub to expire was risky and you said it would be fine.
Now my account is cut off and my work files are no longer syncing.
I cannot renew with Dropbox (error: Your plan and billing information are managed externally) an I cannot renew with Apple (error: There was an error. Please try later). I have tried with multiple working cards. I have tried a private browser window.
I can no longer access live chat for help as I don't have a subscription. My work files are no longer syncing and I am totally stuck without access to my work files. I need assistance to get my account operating again asap please.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!