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Your plan and billing information are managed externally

Your plan and billing information are managed externally

fstoolcorp
Helpful | Level 6
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I am trying to subscribe to a plan, and I get this message instead of being able to sign up:

 

Your plan and billing information are managed externally

 

 

90 Replies 90

kWestion
Explorer | Level 4
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Hello @Megan,

 

Thank you for the reply. I am pretty sure I am entering in the information correctly. There is only a set of radio buttons, one to select by with credit card, the other to pay via Paypal. When I select Paypal, it has a pulldown menu for Country and an entry box for zip code. The last options are Cancel and Save.

 

I logged back in to see if potential I had missed anything...and now everything has gone wrong. I no longer have any option for billing. There is no where to enter in any billing options. If I try to "renew" or "upgrade" a plan, it will send me to the Plan landing page, and then I have a message saying "Your plan and billing information are managed externally" . I have tried logging in via Firefox and Chrome on my PC. I also tried via my phone. Same results.

 

This is quite different from yesterday, in which I had the option to add a credit card and/or Paypal. I was not receiving any "managed externally" popups. I have paid for this plan for 4 or 5 years now. So I am not sure why it is saying it is managed externally. I have attached a few screenshots.

 

Best Regards

-Jason

 

kWestion_1-1667571877521.png

 

 

kWestion_0-1667571708693.png

 

 

Cord
New member | Level 2
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I am having the same issue with dropbox and no one seems to be very helpful. I can't get anyone on the phone and the live chat person gave me a number that keeps hanging up. All I am trying to do is pay for my subscription so my files can start back syncing within my organization and Dropbox isn't being helpful or user friendly

CP24
New member | Level 2
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Anyone else experiencing this issue after an automatic downgrade?

 

My account was reverted to a Basic one after my credit card changed (and sadly wasn't updated promptly). I see this message and select "View my Options" up top...

 

Screen Shot 2022-11-04 at 11.00.31 AM.png

That leads to here:

Screen Shot 2022-11-04 at 11.00.45 AM.png

 

Nice. so lets Upgrade to Plus... (btw - no idea what Your plan and billing info are managed externally means - and no link with the ephemeral notification)

The only option is to "Try free for 30 days?" Clicking on that literally does nothing. Crickets...

Screen Shot 2022-11-04 at 11.01.04 AM.png

No response. Let's see if we can get some help....

 

 

 

Screen Shot 2022-11-04 at 10.15.01 AM.png

Calling just hangs up on you btw. Dead end there.

Help Center? Found this. Maybe changing billing info?

Screen Shot 2022-11-04 at 10.08.38 AM.png

 Navigate back to Billing Tab, but sadly No such thing as Payment Method?

Screen Shot 2022-11-04 at 10.04.12 AM.png

 

Out of options - already spent an hour on and just keep getting routed back to this endless loop...

 

Any other suggestions - seeing there is no other way to contact Dropbox... here I am. Love Dropbox but can't be losing files or unable to save/sync anything more... last try before I start downloading 3-4 years worth of files to switch services once and for all?

 

If anyone can help, I'd appreciate it!

Circular
New member | Level 2
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yep, happening here in UK too.

photojen
New member | Level 2
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Im having the same issue currently and need to get it resolved right away!

5410
Explorer | Level 3
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My subscription plan connected with an Indian card gets cancelled every month! While trying to resubscribe, I keep getting the error message "Your plan and billing information are managed externally" but there is no place for me to update my payment information. I recently read that Dropbox is accepting UPI payments - how can I set that up?

Ginger Segel
New member | Level 2
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I am having the exact same problem!  Please help.

bigturk
Explorer | Level 4
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Same issue here... Dropbox support cancelled my pro + signature subscription cause i wanted to downgrade to just pro, but now im unable resubscribe and worried about losing 2TB of stuff:/

Hannah
Dropbox Staff
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Hey everyone, thanks for flagging this.

 

Since you're trying to upgrade directly through our website, can you all try to use a different browser or a private browsing window, to see if that helps at all?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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camcaasi
Helpful | Level 6
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I’ve tried edge chrome and private. The problem persists across browsers
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