Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I am trying to subscribe to a plan, and I get this message instead of being able to sign up:
Your plan and billing information are managed externally
Hello @Megan,
Thank you for the reply. I am pretty sure I am entering in the information correctly. There is only a set of radio buttons, one to select by with credit card, the other to pay via Paypal. When I select Paypal, it has a pulldown menu for Country and an entry box for zip code. The last options are Cancel and Save.
I logged back in to see if potential I had missed anything...and now everything has gone wrong. I no longer have any option for billing. There is no where to enter in any billing options. If I try to "renew" or "upgrade" a plan, it will send me to the Plan landing page, and then I have a message saying "Your plan and billing information are managed externally" . I have tried logging in via Firefox and Chrome on my PC. I also tried via my phone. Same results.
This is quite different from yesterday, in which I had the option to add a credit card and/or Paypal. I was not receiving any "managed externally" popups. I have paid for this plan for 4 or 5 years now. So I am not sure why it is saying it is managed externally. I have attached a few screenshots.
Best Regards
-Jason
I am having the same issue with dropbox and no one seems to be very helpful. I can't get anyone on the phone and the live chat person gave me a number that keeps hanging up. All I am trying to do is pay for my subscription so my files can start back syncing within my organization and Dropbox isn't being helpful or user friendly
Anyone else experiencing this issue after an automatic downgrade?
My account was reverted to a Basic one after my credit card changed (and sadly wasn't updated promptly). I see this message and select "View my Options" up top...
That leads to here:
Nice. so lets Upgrade to Plus... (btw - no idea what Your plan and billing info are managed externally means - and no link with the ephemeral notification)
The only option is to "Try free for 30 days?" Clicking on that literally does nothing. Crickets...
No response. Let's see if we can get some help....
Calling just hangs up on you btw. Dead end there.
Help Center? Found this. Maybe changing billing info?
Navigate back to Billing Tab, but sadly No such thing as Payment Method?
Out of options - already spent an hour on and just keep getting routed back to this endless loop...
Any other suggestions - seeing there is no other way to contact Dropbox... here I am. Love Dropbox but can't be losing files or unable to save/sync anything more... last try before I start downloading 3-4 years worth of files to switch services once and for all?
If anyone can help, I'd appreciate it!
yep, happening here in UK too.
Im having the same issue currently and need to get it resolved right away!
My subscription plan connected with an Indian card gets cancelled every month! While trying to resubscribe, I keep getting the error message "Your plan and billing information are managed externally" but there is no place for me to update my payment information. I recently read that Dropbox is accepting UPI payments - how can I set that up?
I am having the exact same problem! Please help.
Hey everyone, thanks for flagging this.
Since you're trying to upgrade directly through our website, can you all try to use a different browser or a private browsing window, to see if that helps at all?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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