billing matters

andreas781 · ‎12-10-2022

hallo i am thinking of starting the PLUS program of yours monthly payment to test dropbox.

1) Can i change it to yearly any time i decide from monthly?
2) If i make it yearly do i have some days if i change my mind and ask for cancelation the yearly program and you refund me the yearly payment?

thank you

Mark · ‎12-10-2022

Hi @andreas781

1) yes you can - but the change may not occur until the end of the month you have paid for

2) no - because there is no difference between the product just the payment details. The terms clearly state, when upgrading, no refunds are given. So if you are unsure if its for you stick to monthly.

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

View solution in original post

Mark · ‎12-10-2022

Hi @andreas781

1) yes you can - but the change may not occur until the end of the month you have paid for

2) no - because there is no difference between the product just the payment details. The terms clearly state, when upgrading, no refunds are given. So if you are unsure if its for you stick to monthly.

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

andreas781 · ‎12-10-2022

thnx! i guess dropbox PLUS behaves like free dropbox correct? i mean in the way it works, because i always had free dropbox and i want to sync from my local folder > to the cloud and not the other way around

Hannah · ‎12-12-2022

Hey again @andreas781!

Indeed, the Dropbox desktop application works the same for all our plans.

Paid plans just have extra features available.

You can see an overview of the plans and the available features here.

Hannah
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!

billing matters

billing matters

Top contributors to this post