Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hi,
I'm trying to upgrade to dropbox plus. However, each time it says : You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support.
This was on the first time of applying and I hadn't made any attempts before and I've tried on different browsers. How can I upgrade please?
Thanks, Ralph.
Can you please give me the ticket number for that communication, so I can check it out?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi Hannah,
I spent an hour yesterday on the chat fuction and got nohwere and spent another hour this morning with no reslut. I have since reached out on twitter and received an email, ticket number #23009460
Thanks for the ticket number, Ralph.
I can see that my colleague is already assisting you, so hopefully, the issue will get resolved really soon.
Thanks for reaching out and if you need anything else, please let us know.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Sorry to hear that, @hugoborjeson.
Is it possible for you to try upgrading, while connected to a different WiFi/router or mobile data, to see if that helps?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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No doesn't work anywhere
Thanks for checking, @hugoborjeson.
In that case, can we send you an email, so we can take a closer look?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi Hannah,
I'm also having the same issue. I don't have access to a different wifi. Tried with multiple cards, but still getting the same error. Any other solutions?
HI @SNCWBD, have you waited a full 24 hours before attempting to upgrade your Dropbox account?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!