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can't upgrade You’ve made too many billing attempts. Please try again in 24 hours, or contact suppor

can't upgrade You’ve made too many billing attempts. Please try again in 24 hours, or contact suppor

joolsbond
Helpful | Level 6
Go to solution

Hi, 

I'm trying to upgrade to dropbox plus. However, each time it says : You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support.

This was on the first time of applying and I hadn't made any attempts before and I've tried on different browsers. How can I upgrade please?

 

 

28 Replies 28

Hannah
Dropbox Staff

Thanks, Ralph.

 

Can you please give me the ticket number for that communication, so I can check it out?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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ralphpedersen2017
Explorer | Level 3

Hi Hannah,

 

I spent an hour yesterday on the chat fuction and got nohwere and spent another hour this morning with no reslut. I have since reached out on twitter and received an email, ticket number #23009460

Hannah
Dropbox Staff

Thanks for the ticket number, Ralph.

 

I can see that my colleague is already assisting you, so hopefully, the issue will get resolved really soon.

 

Thanks for reaching out and if you need anything else, please let us know.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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hugoborjeson
Explorer | Level 3
Hi, I'm trying to upgrade to dropbox plus. However, each time it says : You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support. This was on the first time of applying and I hadn't made any attempts before and I've tried on different browsers. How can I upgrade please?

Hannah
Dropbox Staff

Sorry to hear that, @hugoborjeson.

 

Is it possible for you to try upgrading, while connected to a different WiFi/router or mobile data, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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hugoborjeson
Explorer | Level 3

No doesn't work anywhere

Hannah
Dropbox Staff

Thanks for checking, @hugoborjeson.

 

In that case, can we send you an email, so we can take a closer look?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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SNCWBD
New member | Level 2

Hi Hannah,

 

I'm also having the same issue. I don't have access to a different wifi. Tried with multiple cards, but still getting the same error. Any other solutions?

Jay
Dropbox Staff

HI @SNCWBD, have you waited a full 24 hours before attempting to upgrade your Dropbox account?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropbox Staff
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    SNCWBD New member | Level 2
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