Plans and Subscriptions
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I have just paid for the plus subscription (in the app) but nothing has changed. Under my Apple subscriptions, it says I have the account. I saw it had happened to some users here but I still don't know how to resolve the problem. “The operation couldn’t be completed". (NSURLErrorDo-main error 409.)
tried rebooting ad restoring the purchase
Hi @Elmo22, have you followed the steps I provided in this thread, in order to restore your purchases?
As for the screenshot, you can try to press the side button and the volume up button at the same time, then quickly release both buttons.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey there, @BobbiBamf, welcome to our Community!
Could you clarify if you upgraded directly using our website, or through Apple/Google?
Let me know more, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @BobbiBamf, thanks for clarifying that for us.
Could you try restoring your purchases as outlined here and let us know if the subscription shows up?
If not or you get an error, would it be OK if we reached out via email to have a further look internally?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I see, thanks for the additional info @BobbiBamf
In that case, I'd suggest that you follow these steps to contact Apple regarding a refund since we are unable to provide refunds directly for iOS in-app purchases.
I hope this helps!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!