dropbox plus yet basic in my account

[ldc2]

I have a dropbox plus account, renewed and paid for in March 2022 (I have the confirmation email), and tried today to download a dropbox file on a new computer, but apparently I am considered basic online since I am offered to try an upgrade and that all of my files have disappeared !!! 

In addition, what kind of assistance is that ? Why should I rely on a bot or a community of users whose job is not to help me, when I pay for a service ?

[Rich]

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@ldc2 wrote:

... I am considered basic online since I am offered to try an upgrade and that all of my files have disappeared !!!

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It sounds like you've signed into or created a new, empty account. Make sure you're signing in with the same email address where you received the confirmation email.