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email account linked to dropbox is deleted and I need to stop paying for this. I can't login!

email account linked to dropbox is deleted and I need to stop paying for this. I can't login!

asoprano
Explorer | Level 3

Please help. All discussions start with "login" and I can't do that because I no longer have access to my work email. I just want to stop paying for this on a work account that no longer exists.

 

2 Replies 2

Jay
Dropbox Staff

Hi @asoprano, thanks for bringing this to our attention.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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asoprano
Explorer | Level 3
Hi
I was able to contact support by messenger in the Dropbox Facebook page.
I would recommend using social media to connect with a person at Dropbox.
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Top contributors to this post

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    asoprano Explorer | Level 3
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    Jay Dropbox Staff
What do Dropbox user levels mean?