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getting billed for a standard account, but don't have one.

getting billed for a standard account, but don't have one.

ingridbart
Helpful | Level 5

Our company does not use dropbox.  We think a past employee opened one and changed the admin email and we are getting billed for it.

1 Accepted Solution

Accepted Solutions

ingridbart
Helpful | Level 5

Hi,  I received the email and ticket.  I just responded with all the info requested.  thank you.

View solution in original post

8 Replies 8

Walter
Dropbox Staff

Hey @ingridbart - sorry to hear about this.

 

Have you tried using our self served look up tool to identify the email address that's associated with the charge you mentioned?

 

Otherwise, you can reach out to our support team for further assistance directly through this form.

 

Just make sure to use an incognito window without signing into any Dropbox account and providing all the relevant information.

 

I hope this helps!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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ingridbart
Helpful | Level 5

Yes we have.  Doesn't help.  We have no login or password.  Old employee has probably getting free Dropbox.  We need dropbox to go in and see who is using our credit car

Hannah
Dropbox Staff

Sorry to jump in, @ingridbart, but can you let us know what issue you had reaching out to our support team the way my colleague Walter described?

 

One more tip when trying to submit a help request to support, is opening an incognito/private browsing window, like Walter mentioned and in the "I want to look up information related to" section, make sure you use an email address you can actually access.

 

That should allow you to fill out the form, submit your request and receive a ticket number.

 

Let us know your ticket number, when you have it, so we can look it up on our end as well.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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ingridbart
Helpful | Level 5

Do you mean use my personal dropbox email to login on a incognito window?  I did that and there is no "i want to look up information" section.  You know in reality, this should not be that difficult.  It's ridiculous that there is no customer support number.  Not everyone is tech savvy and uses this type of communication platform including chat that doesn't help at all.  

 

ingridbart
Helpful | Level 5

and by the way, why doesn't dropbox reply to all the BBB complaints?  Not very professional.  If I don't get my issue resolved today, I will add my complaint to BBB and other platforms.

Helen DBX
Dropbox Staff
Hello @ingridbart 

Helen from Dropbox here. I hope you don't mind me jumping in here.

Thanks for reaching out about the transaction. 
 
I’m going log a ticket for you (if you’re logged into your Personal Dropbox account, this is the email address).  We can then check out this unrecognised payment as soon as you reply with the requested information. 
 
I appreciate your patience and we look forward to your response on email. 
 
Best regards, 
Helen 
The Dropbox Team

ingridbart
Helpful | Level 5

Hi,  I received the email and ticket.  I just responded with all the info requested.  thank you.

ingridbart
Helpful | Level 5

Everthing has been addressed and completed to my satisfactory.  thank you.

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    ingridbart Helpful | Level 5
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