how to end trial -> but there is no subscription (mobile, android)

[Tiia]

Hei

I have problem since I have activated trial, but there is no subsctiption or cancel plan existing.

I have followed the article trying to cancel the account within the wanted time but there is nothing i can do. and i tried to find where to contact support-> only found this community.

I did open the account with another person sharing the files. So i have basic account and I am unable to cancel the substription

[Megan]

Hi @Tiia, let's see what we can find together on this! 

When you access your plan page right here, what is the subscription you see on your end? 

Also, do you remember if you started the trial on your phone, or on our web platform? 

Let me know more! 

[Tiia]

HI, I did accept the share from my man in mobile (android) phone. I tried to say that in tittle.

The substription is dropbox basic. but there is no button then how to cancel it. when i follow the instruction of the mobile (android) to cancel, I am not having the cancelling possibility.

Thanks for helping!

tiia

[Megan]

Hey @Tiia, thnaks for writing back.

If you're using the Basic plan, that means that you're not currently on a trial. Is it possible that maybe you started the trial with a different account? 

Did you follow these steps too?

[Tiia]

Hi
This account is new. No i have not ever had dropbox account on this.
Yes i tried follow up the google play subscriptions. There is no active ones.

So i have basic plan, without payment agreement that is considered by dropbox that i have no subscription so that i cannot cancel it.

All i want to do is get rid of what ever this is in order to not have the whole account.
I only accepted share from another person i had to look at some documents and it created whole deal for me.
And said i will be charged within 30 days if i dont cancel (so trial)

Br tiia

[Hannah]

Hey @Tiia, sorry to jump in here.

It does sound like maybe you joined the trial with a different account.

If you want to check this, go to your account settings here to see the email address associated with your account.

Is it the same address as the one you received the email about being charged if you don't cancel the trial?

If not, make sure to login to the correct account, to cancel the trial.

[Tiia]

Hei
Thank you again for helping.

I rechecked... Account and email are the same.
I actually did check all my accounts for play subscriptions as well. None of them had it.

I really dont know what to do. And dropbox has to my knowledge have help so that i could write for the company to check.
None of the help artickles are really helping

Br tiia

[Megan]

Hey @Tiia! 

Do you have any billing proof of the trial? Any billing info on your end, that would help us identify the charge? 

A transaction ID for instance? 

[Um1]

I have the same problem!
I can't cancel my trial. I am on android .

[Hannah]

Hey @Um1, thanks for the nudge here and sorry to see you're having trouble cancelling your Dropbox trial.

Did you create this trial from the Dropbox app on your phone?

If so, can you try the steps here, to see if they help?