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how to get a refund and speak to a real person

how to get a refund and speak to a real person

SengaGlacier
Explorer | Level 4

I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet. 

the chatbot is useless, hating talking to stupid programme.

 

shall i terminate my credit card first then argue?

30 Replies 30

ckefalas3
Explorer | Level 3
I am trying to turn off automated billing and renewal for my personal DropBox account, and also cancel this recent renewal and receive a refund.
I have followed all of the DropBox help sites and reviewed the Community comments, and I am still not able to do this.
Can someone from DropBox support please contact me to address this?
Thank you

ckefalas3
Explorer | Level 3

Part of the issue may be I have an old email linked to my Dropbox account. I do need assistance in canceling this, since as someone who posted previously, I am in a cycle and keep getting routed from one Dropbox link to another, without resolution of this issue. I would appreciate DropBox support assistance. Thank you.

Megan
Dropbox Staff

Hi @ckefalas3, welcome to our Community! 

 

I'd be happy to send you an email, if you wish, in order for us to have a closer look into this. 

 

Let me know if that'd be okay, and we'll take it from there.

 

Thanks a bunch! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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ckefalas3
Explorer | Level 3

Yes, that would be great. The email registered on my Dropbox account is [Removed as per Community Guidelines]. The old, non-existing email linked to the recent credit card charge is [Removed as per Community Guidelines]. Thank you. 

Jay
Dropbox Staff

Hi @ckefalas3, I've sent you an email, please could you reply to it as soon as you get a chance!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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BeyondP
New member | Level 2

I need to be refunded. Cancelled the subscription in September 2022 at the end of my annual subscription . The account was also downgraded yet I am still be debited. None of the self-help options help.

Megan
Dropbox Staff

Hey @BeyondP, happy Tuesday! 

 

I just sent you an email, and I'd be happy to see how I can help on my end. 

 

Reply back to me, and we'll take it from there.

 

Thanks a bunch! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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BeyondP
New member | Level 2

Afternoon Megan

 

Have responded to the email.

 

Regards

Ntswaki

Lk2678
New member | Level 2
I’ve been trying to get hold of someone to try get a refund for an account I don’t use. Despite sending lots lots of contact forms I never get a reply. There seems to be no other way of contacting them. Is there an email address or phone number?

Hannah
Dropbox Staff

Hey @Lk2678, thanks for taking the time to post here today.

 

The support options available to you, should appear on this page.

 

You should be able to submit a help request, if you open the support page from a browser not signed in to your account, or from a private browsing window.

 

Let me know if you have any trouble with that, though, and we will send you an email from our end.

 

Cheers!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

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    Rich Super User II
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    Hannah Dropbox Staff
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    Lk2678 New member | Level 2
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    BeyondP New member | Level 2
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    Megan Dropbox Staff
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