Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet.
the chatbot is useless, hating talking to stupid programme.
shall i terminate my credit card first then argue?
Part of the issue may be I have an old email linked to my Dropbox account. I do need assistance in canceling this, since as someone who posted previously, I am in a cycle and keep getting routed from one Dropbox link to another, without resolution of this issue. I would appreciate DropBox support assistance. Thank you.
Hi @ckefalas3, welcome to our Community!
I'd be happy to send you an email, if you wish, in order for us to have a closer look into this.
Let me know if that'd be okay, and we'll take it from there.
Thanks a bunch!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Yes, that would be great. The email registered on my Dropbox account is [Removed as per Community Guidelines]. The old, non-existing email linked to the recent credit card charge is [Removed as per Community Guidelines]. Thank you.
Hi @ckefalas3, I've sent you an email, please could you reply to it as soon as you get a chance!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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I need to be refunded. Cancelled the subscription in September 2022 at the end of my annual subscription . The account was also downgraded yet I am still be debited. None of the self-help options help.
Hey @BeyondP, happy Tuesday!
I just sent you an email, and I'd be happy to see how I can help on my end.
Reply back to me, and we'll take it from there.
Thanks a bunch!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Afternoon Megan
Have responded to the email.
Regards
Ntswaki
Hey @Lk2678, thanks for taking the time to post here today.
The support options available to you, should appear on this page.
You should be able to submit a help request, if you open the support page from a browser not signed in to your account, or from a private browsing window.
Let me know if you have any trouble with that, though, and we will send you an email from our end.
Cheers!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!