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how to get a refund and speak to a real person

how to get a refund and speak to a real person

SengaGlacier
Explorer | Level 4

I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet. 

the chatbot is useless, hating talking to stupid programme.

 

shall i terminate my credit card first then argue?

30 Replies 30

Rich
Super User II

@Lk2678 wrote:
Is there an email address or phone number?

No.

 

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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    Rich Super User II
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