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paid for upgrade, haven't received an upgrade

paid for upgrade, haven't received an upgrade

ewanmillard
Explorer | Level 3

okay, as I'm a student I used unidays 30% off yearly subscription plan, when I did this I was logged into my dropbox account and I paid for the upgrade for 6.99 a month. since paying for it, I have received no upgrade, I also have not got any emails confirming any payment, the only evidence I've got is a bank transaction, even on the dropbox "billing" page it says there is no activity.

someone please help!!!

11 Replies 11

ewanmillard
Explorer | Level 3
Hi, thank you I’ve got the email, where do we go from here? Thanks

Nancy
Dropbox Staff

Hey @ewanmillard, please make sure to reply back to my message from your email address, and I’ll look into your request.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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What do Dropbox user levels mean?