problem in my credit card billing

[shady mohamed]

hello 

my credit card expire date is on 07/2022 which means that it still valid until 31/7/2022

so why i cannot pay my subscription for period from 27/6/2022 to 27/7/2022 ??

i tried to update my card info but the problem still exist 

i tried to contact my bank they confirmed that no problems in my bank account 

i recharged my card and tried to pay my subscription but no success 

any one have an idea what is the problem ?

thank you 

[Nancy]

Hey @shady mohamed, and welcome aboard our forum.

When inserting your payment method to the system, do you receive any type of error message in particular? If yes, please send me a screenshot of it. 

Besides that, I’d like you to take a test and update your billing info via another browser. Do you face the same issue, when doing so? 

Let me know how it goes!

[shady mohamed]

thank you for reply 

i use chrome browser so i downloaded firefox and tried again 

unfortunately it didnt work 

here a screenshot for the error 

thank you 

 

[Nancy · Accepted solution]

Hmm, I see. 

Do you have any other payment method available perhaps, or even PayPal, so that we can give that a go, as a test?

[shady mohamed]

ok 

i tried different card and it worked 

thank you 

[Nancy]

Perfect! I’m glad that worked. 

I’ll be around the forum, if you need something else.