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Re: "Account Downgraded" error on the desktop app even though I've paid for my plan

"Account Downgraded" error on the desktop app even though I've paid for my plan

punksinatra
Helpful | Level 5

punksinatra_0-1716303868679.png

I am getting message in the screenshot attached. I just paid for 1 year subscription for Dropbox Extra a few days ago and not sure why I am getting this error

5 Replies 5

Hannah
Dropbox Staff

Hey @punksinatra, thanks for bringing this to our attention.

 

Have you tried closing the Dropbox application and then relaunching it, to see if that helps?

 

Make sure to restart your computer as well, if you haven't already.

 

Let me know how it goes.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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punksinatra
Helpful | Level 5

Hi Hannah,

 

I restarted multiple times even restarted my computer but still that error shows up. 

 

Any idea how to fix this? 

Jay
Dropbox Staff

What options do you get when right clicking a file or folder in your Dropbox folder? A screenshot of this would help greatly.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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punksinatra
Helpful | Level 5

punksinatra_0-1716562872518.png

 

Hannah
Dropbox Staff

Thanks for the screenshot, @punksinatra.

 

Would you mind uninstalling the Dropbox app, restarting your computer and then reinstalling it with admin privileges, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Need more support?