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"Billing can't be completed" error even after I updated my card in the Play Store

"Billing can't be completed" error even after I updated my card in the Play Store

Daisy7
Explorer | Level 3

we had to block or old creditcard and order a new one.

so i deleted the old one in the play store and added our new one.

now i got an email that the billing couldnt be completed?
is there something else we need to do ?

3 Replies 3

Hannah
Dropbox Staff

Hey @Daisy7, thanks for bringing this to our attention.

 

Just to confirm, did you follow these steps to update your billing info, but are still getting a billing error?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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garrycoach
Explorer | Level 3

After updating your credit card in the Play Store, ensure the new card details are also updated in your Dropbox account's billing settings. This should resolve the billing issue and allow payments to go through.

Daisy7
Explorer | Level 3

Thanks!!

it didnt update, should be ok now then 🙂

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    Daisy7 Explorer | Level 3
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    garrycoach Explorer | Level 3
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    Hannah Dropbox Staff
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