Plans and Subscriptions
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There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSURLError Domain Error 409.)
Hi @Alsaboori, welcome to our Community!
Do you also get an error, when you try to restore your purchase, as the OP of the thread mentioned?
Can you send me a screenshot?
Keep me posted, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Alsaboori, can you send me a screenshot, please?
Also, have you gotten any emails confirming the upgrade?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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yes please do!
Hi @ltg444, I just sent you an email!
Cheers!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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hi @daddyslilvixxxen, could you confirm what plan you're seeing on this page currently? Do you see any recent payments or receipts on this page?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!