unable to restore purchase

[ltg444]

There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSURLError Domain Error 409.)

[Alsaboori]

I have the same issue

[Megan]

Hi @Alsaboori, welcome to our Community! 

Do you also get an error, when you try to restore your purchase, as the OP of the thread mentioned?

Can you send me a screenshot?

Keep me posted, and we'll take it from there!

[Alsaboori]

Error 409 on cellular and wifi, and the app is updated

[Alsaboori]

When I try to resubscribe, the popup shows an already subscribed when I press ok; another popup shows working with the animation blue icon box keeping forever

[Megan]

Hi @Alsaboori, can you send me a screenshot, please? 

Also, have you gotten any emails confirming the upgrade? 

[ltg444]

yes please do!

[Megan]

Hi @ltg444, I just sent you an email! 

Cheers!

[daddyslilvixxxen]

I’m having this issue as well. What is the resolve and can you just post in forums for people in the future? Because this is super frustrating. I purchased a pro subscription.

[Jay]

hi @daddyslilvixxxen, could you confirm what plan you're seeing on this page currently? Do you see any recent payments or receipts on this page?

[Deondre1]

I’m having the exact same problem!